Frequently Asked Questions
Q.Does the price include set up and delivery?
A.We offer free delivery for the first 5 miles. Delivery fees will apply to every mile after. Remember prices do not include sales tax.
Q.Do you deliver to other cities?
A.Yes, We service any city that is within 20 miles of the Richmond/Rosenberg area.
Q.When do you set up?
A.Generally we arrive 1-3 hours before the rental time begins. We will confirm the delivery window at least 24 hours before the rental time.
Q.We've rented some really dirty bounce houses from other companies in the past. Are they always that dirty?
A.No. The jump should be clean when you get it. Playtime Party Rentals cleans and disinfects after every rental.
Q.Do we have to keep it plugged in the entire time?
A.Yes. A blower keeps air in the bounce house the entire time. Once unplugged they deflate. That’s why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q.What payments do you take?
A.Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q.What if we need to cancel?
A.Please check out our policies page for details.
Q.Do you require a deposit?
A.Please contact us as soon as possible. Deposits are non-refundable, however, we can issue rain-checks and apply them towards future reservations.
Q.What surfaces do you set up on?
A.We can set up on Grass (our favorite and best for the kids), and concrete. Sorry, we can’t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q.Are we responsible for the unit if it gets a tear or damaged in any way?
A.If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q. What happens if the weather is bad and I can't use it?
A.You have several options if the weather is bad: 1. “Play it by ear” – You can cancel your reservation at any time until 8am on the date of your scheduled delivery with no penalty. If you let us know before the cutoff time, we can reschedule your reservation for any future date of your choice. We cannot guarantee the availability of the exact inflatable that you reserved. Our recommendation is that you reschedule at least two weeks ahead of your intended date. 2. Proactively cancel the reservation – If you do not feel comfortable with the forecast, you can cancel at anytime. Any deposits paid will be retained on your account in the form of a raincheck. Raincheck credits can be be applied at any time, however, we cannot guarantee the availability of the original inflatable that you reserved. If you paid in full, we will refund the other 50% back to your original method of payment. 3. Proactively reschedule the reservation – You can reschedule your reservation at any time prior to delivery. Simply let us know the alternate date and time and we will make the change if the original inflatables are available. If they are not available, we will provide you with a list of alternative inflatables and/or dates. 4. What happens if it rains after delivery? – Unfortunately, after delivery has occurred we are not able to make any concessions for weather or non-use. If the inflatable is not reserved the following day and our schedule permits, we will leave the inflatable for an additional day to allow for use. However, we cannot guarantee this as an option.